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QMED Help Tool

What is the QMED Help Tool?

This tool is intended as a quick reference for medical students at Queen’s University who find themselves in an emergency or crisis situation or needing quick reference/guidance.

Note: The Help Tool provides information and links to resources, but does not connect you directly to assistance.

If your health or safety, or the health or safety of someone else, is at risk, please call 911 or seek immediate medical assistance.

For advice, choose from the categories below:

Crisis / Professionalism

If your health or safety, or the health or safety of someone else, is at risk, please call 911 or seek immediate medical assistance or go to the nearest Hospital Emergency Department

THERE IS HELP AVAILABLE NO MATTER HOW DIFFICULT THE SITUATION IS There are a number of options available for support and counseling

STUDENT MAY:

1. Contact Student Affairs, Learner Wellness Office to make an appointment.

  1. Our Wellness Advisors can meet with you to discuss any concerns
  2. All meetings are confidential Email: learnerwellness@queensu.ca Phone: 613-533-6000 X78451.

2. Contact Student Wellness Services

  1. There is a Queen’s counsellor dedicated to providing services for medical students and residents
  2. All meetings are confidential Phone: 613-533-6000 ext. 78264 Identify yourself as a Queen’s Medical Student

3. If you are on a regional rotation, you may contact one of our Student Affairs Contacts outside of Kingston Refer to: Student Wellness Services – Urgent Help

"I have experienced or witnessed threatening, concerning, or unprofessional behaviour.”

If you are concerned about immediate or impending harm to yourself or someone else, please seek immediate assistance from onsite security or other authorities or call 911.

After you have dealt with any immediate concerns, the UGME encourages you to consider addressing the issue you experienced using the below.

FIRST CONTACT OPTIONS If you have experienced or witnessed a faculty member, other student, resident, other learner, health professional or administrative staff member do something that was disturbing to you

STUDENTS MAY CONTACT:

  1. Assistant Dean - Academic Affairs - ugmeacademicaffairs@queensu.ca
  2. Director, Student Affairs or delegate - rf6@queensu.ca
  3. Associate Dean, UGME - ugmedean@queensu.ca

Options are described in the Student Complaints Policy.

Students may also contact:

  1. The University Coordinator of Dispute Resolution (613-533-6095)
  2. The Human Rights Office
  3. Queen’s Student Accessibility Services (QSAS)
  4. Harassment and Discrimination Advisors, KGH Human Resources (613-548-2365)

Office of the Interfaith Chaplain Kate Johnson graduated from Lakehead University in 1997 with a Bachelor of Arts and an Honours Bachelor of Social Work. After several years serving various marginalized populations as a Social Worker, Kate attended Queen’s Theological College where she completed a Master’s of Divinity with a Concentration in Restorative Justice. In her role as chaplain to the university, she is available for individual counselling on any topic. Kate and her teammates Imam-Yasin Dwyer and Rev. Ruth Wood are also available for consultation on issues of religious accommodation and ethical questions. Kate also works to foster healthy interfaith dialogue and religious literacy for members of the Queen’s community. Students and faculty from the medical school will meet Kate at the beginning of the term in the anatomy lab and also at the annual burial for the anatomy donors.

The Interfaith Chaplain is available to discuss spiritual, religious, personal, and financial problems, concerns or crises.

STUDENTS MAY:

1. Contact Kate Johnson via Chaplain@queensu.ca

2. Visit the Office of the Chaplain website

Injury / Illness

AS SOON AS POSSIBLE, YOU MUST:

1. Percutaneous injury: allow the puncture, cut or abrasion to bleed freely, then wash well with soap under running water

2. Immediately notify the Supervisor, Resident or attending Physician

3. Present to Occupational Health & Safety: Monday – Friday 7:00 am – 4:00 pm. After Hours or weekends: Present to the nearest Emergency Department (or urgent care clinic) within 2 hours of exposure *Refer to the Occupational Exposure to a Bloodborne Pathogen procedure

4. After initial care, follow up with Occupational Health @ HDH within 24 hours

5. Once physically able notify the Learner Wellness Office/Curricular Coordinator of the incident

“I have experienced a non-workplace injury or illness”

AS SOON AS POSSIBLE, YOU MUST PERSONALLY:

1. Seek medical attention as needed. Options: local emergency room or urgent care, personal physician, student health

2. Contact the Year or Clerkship Director or Curricular Coordinator to notify of injury or illness

3. Obtain response/confirmation of receipt. Resend if no reply within 48 hours

4. Notify Student Affairs of your absence

5. Provide Supporting Documentation if requested

Exams

The Exam is a MIDTERM

AS SOON AS POSSIBLE, YOU MUST PERSONALLY:

  1. Contact the Course Director, Year Director, Curricular Coordinator & Assessment Coordinator
  2. Obtain response/confirmation of receipt. Resend request if no reply within 48 hours
  3. Provide Supporting Documentation if requested

 

Course Director and Year Director determine whether supplemental examination or reassignment of grade values to other assessments will be considered.

Course Director and Year Director communicates decision and plan to student.

The Exam is a FINAL or an NBME

AS SOON AS POSSIBLE, YOU MUST PERSONALLY:

  1. Contact the Year or Clerkship Director, Curricular Coordinator & Assessment Coordinator
  2. Obtain response/confirmation of receipt. Resend request if no reply within 48 hours
  3. Provide Supporting Documentation if requested

The Assistant Dean, Academic Affairs & Programmatic Quality Assurance determines the appropriate course of action and communicates outcome/decision to student.

STUDENT MAY:

  • Contact the Student Affairs Director
  • Contact the Year Director or Course Director and request a meeting

  •  Request appointment with Academic Advisor by contacting the Student Affairs Office 

 

STUDENT:

Registers with Queen’s Accessibility Services (QSAS)

Student Affairs Advisors can assist if desired

STUDENT:

Obtains Letter of Accommodation and individualized accommodation plan from QSAS

Forwards copy of Letter of Accommodation to Student Affairs Office *Obtains response/confirmation of receipt from Student Affairs

The Student Affairs office will ensure:

Notification and plan is sent to the Assistant Dean, Academic Affairs & Programmatic Quality Assurance

An accommodation plan is communicated to the Student

An accommodation plan is communicated to appropriate curricular leads on a need-to-know basis for implementation

Short Term = defined issue with known ending and is not recurrent or ongoing

Example: injuries such as a broken arm

STUDENT:

Contacts the Year Director and Curricular Coordinator

YEAR DIRECTOR/CURRICULAR COORDINATOR:

Determines implications of impact on schedule

Informs relevant parties, Student Affairs Office and the Assistant Dean, Academic Affairs & Programmatic Quality Assurance

Works with student to determine and implement plan

Monitors progress and duration of short-term

YEAR DIRECTOR:

Notifies Student Affairs and the Assistant Dean, Academic Affairs & Programmatic Quality Assurance in the event long term accommodation is recommended or required

STUDENT:

ExamSoft Issues – contact the Assessment Coordinator

General Computer Issues – contact Queen’s ITS

You are required to possess a personal laptop for taking exams. Personal laptops must meet the requirements as set out in the School of Medicine Computer Requirements.

You should make every effort to ensure you have access to a laptop for examinations. Notify the UGME, as soon as possible, if you are unable to provide a laptop for your upcoming examination.

There are a limited number of computers available and allocation is based on need and availability.

*Backup laptops are intended for use only when an unforeseen issue occurs during examinations.

Students without a laptop may be required to write a paper version of the examination OR may not be eligible to write at the schedule time, final decision is at the discretion of the Year Director.

References:

School of Medicine Computer Requirements

Procedures for Electronic Examinations

Absences

My Leave is URGENT (Immediate & Unplanned)

STUDENT MUST:

1. Contact the Assistant Dean, Academic Affairs & Programmatic Quality Assurance or the Associate Dean, UG

*Each have the ability to grant leave immediately and application may be received after the leave has commenced.

2. Obtain response/confirmation of receipt

or

STUDENT MAY:

1. Contact appropriate Faculty Lead and Curricular Coordinator

2. Obtain response/confirmation of Receipt

STUDENT WILL:

Remain in contact with UG as directed and provide notification of expected date of return as soon as known

The Assistant Dean, Academic Affairs and Programmatic Quality Assurance will determine best reintegration plan for student Communicate outcome/decision to student 

My Leave is NON-URGENT (Planned in Advance)

Years 1, 2, C1, C2 & C3

STUDENT MUST:

1. Determine if there are any mandatory sessions during time away

2. Seek approval from Teachers and Course Director providing approach for missed sessions

3. For Clinical Skills – Contact Term Director for approval

4. Complete Approval for Time Off. Supply any supporting documentation & plan for make up of missed sessions

5. Obtain response/confirmation of approval

During CLERKSHIP Block Excluding personal days

STUDENT MUST:

1. Notify & Seek approval from the relevant Course Director or Delegate. Determine plan for make up sessions as necessary.

2. Complete Approval for Time Off; Supply any supporting documentation & plan for make up of missed sessions

3. Obtain response/confirmation of approval

4. Notify any Clinical Areas where working

5. In the case of Call – arrange for coverage

Personal Days

STUDENT MUST:

1. Determine if they have days remaining

2. Determine if there are any mandatory sessions or events during time away; plan make up for missed sessions

3. Complete Approval for Time Off 6 weeks in advance

4. Obtain response/confirmation of approval from Coordinator

5. Notify any Clinical Areas where working

6. In the case of Call – arrange for coverage

The Assistant Dean, Academic Affairs & Programmatic Quality Assurance will consider any re-entry requirements based on length of absence Communicate outcome/decision to student