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We wrote about the Kingston Health Sciences Centre Exceptional Healer Award last fall (link here) encouraging nominations for the second iteration of the award which recognizes a physician who demonstrates in clinical practices the core concepts of patient- and family-centred care: dignity and respect, information sharing, participation, and collaboration. It’s sponsored by the KHSC Patient & Family Advisory Council.

In February, Dr. Shawna Johnston was named the 2018 winner of the award. Dr. Johnston was praised by the selection committee for putting patients and families at the centre of care.

(Left to Right) Patient Experience Advisor Sue Bedell, Chief of Staff Dr. Michael Fitzpatrick and Dr. Shawna Johnston Credit: Matthew Manor/KHSC From: http://www.kgh.on.ca/kghconnect/news/privileged-be-her-patient

Patients, families and staff nominated 21 physicians for the award. Thirty-four nominations were receive, with about 25 percent coming from KHSC staff. (Medical students are included in the “staff” category and may submit nominations). This annual award was created by the Patient & Family Advisory Council to honour physicians of KHSC for demonstrating the core concepts of patient and family-centred care (PFCC) in their clinical practice. These concepts are: dignity and respect, information sharing, participation, and collaboration.

Dr. Johnston, a urogynecologist and international expert on vaginal health, was cited for providing the highest respect and empathy for her patients who deal with pelvic floor disorders such as organ prolapse and urinary incontinence.

One patient wrote: “She took her time and explained the surgical procedure. She was innovative in drawing diagrams for me and allowed time for me to ingest this information and to ask as many questions as I needed. I never felt rushed.”

Dr. Johnston was also praised for treating family members as partners and “an extension of the clinical team.” It was also noted that Dr. Johnston models these behaviours to residents. This, one patient noted “is a gift from her to future practicing physicians and to the communities that will welcome them.”

Dr. Johnston works with Queen’s medical students in MEDS 443, the Obstetrics & Gynecology clerkship rotation. Herself a graduate of Queen’s School of Medicine, Dr. Johnston said that she was trained to be a good listener by the late Dr. Neil Piercy.

“I was taught to always put myself in my patient’s shoes, especially when surgery is involved,” she told KGH Connect. “It’s a big decision, and you can’t take a one-size-fits-all approach. That’s why my patients help me to decide what will work best for them. I’m always open to more questions—I spend a lot of time on the phone—because the patient needs to buy into the treatment. Otherwise, it’s not good care.”

“Families play a big part in treatment decisions because they’re the ones supporting the patient at home,” she added. “The choices we make need to work from both the patient and care provider perspective.”

Patient Experience Advisor Sue Bedell, chair of the award selection committee, was delighted by the staff support for the award. “It shows that fellow caregivers, along with patients and families, deeply appreciate physicians who provide respectful and compassionate health care.

Other physicians nominated for the award were:

  • Dr. Manny Bal
  • Dr. Michael Brundage
  • Dr. Barry Chan
  • Dr. Jay Engel
  • Dr. Michael Flavin
  • Dr. Michael Leveridge
  • Dr. Peter MacPherson
  • Dr. Laura Marcotte
  • Dr. Andrea Moore
  • Dr. David Reed
  • Dr. Michael O’Reilly
  • Dr. Mark Ropeleski
  • Dr. Robert Siemens
  • Dr. Sid Srivastava
  • Dr. Yi Ning Johanna Strube
  • Dr. Benjamin Thompson
  • Dr. Anna Tomiak
  • Dr. Naji Touma
  • Dr. Brent Wolfrom
  • Dr. David Yen