School of Medicine Medical Education Technology Unit

Frequently Asked Questions

If you have any questions or are running into problems, please review the following Frequently Asked Questions. If your question or problem is not listed in the list, please feel free to contact the PGME office directly.

Questions

  1. Will the PGME office accept a copy of my Criminal Records Check and Vulnerable Sector Search (CPIC/VSS)?
  2. Will the PGME office accept a CPIC/VSS processed in November?.
  3. Can I still start my training on July 1 if I don't have my CPIC/VSS handed in to the PGME office?
  4. Where can I find the policy document on Criminal Record Checks and Vulnerable Sector Search?
  5. Can I make changes to my Letter of Appointment directly?
  6. Why does my Letter of Appointment end on June 30th when I will be here past that date?
  7. I lost my student card and/or have forgotten my student number?
  8. How do I retrieve my password if I have forgotten it?
  9. How do I assign my Queen's email address / NetID for the first time?
  10. As a new resident, do I need to submit a new picture to the Registrars office if I am a current student?
  11. As a new resident, can I take an ACLS course elsewhere and get reimbursed?
  12. What do I do if the registration system says my CPSO and/or CMPA information is invalid?
  13. How do I renew and/or apply for my CMPA membership?
  14. How do I renew and/or apply for my CPSO membership?
  15. What are the important deadlines I should remember?
  16. Who do I contact for questions about the KGH forms?
  17. Who do I contact if I have any questions about the KGH training modules?
  18. How do I contact Queen's University Postgraduate Medical Education office (PGME)?
  19. How do I pay my registration fee on-line?
  20. How much is the registration fee?
  21. What type of Credit Cards do you accept?
  22. I see all checkmarks in the dashboard, but now what do I do?

Answers

  1. Will the PGME office accept a copy of my Criminal Records Check and Vulnerable Sector Search (CPIC/VSS)?
    No, the Criminal Records Check and Vulnerable Sector Search must be originals and/or a notarized copy.

  2. Will the PGME office accept a CPIC/VSS processed in November?
    The PGME office will accept the CPIC/VSS if it was processed six months before the start date of your training. (eg. January 2013 if you are starting July 2013).

  3. Can I still start my training on July 1 if I don't have my CPIC/VSS handed into the PGME office?
    Please contact the PGME office if you have been told by a Police Station that it will not be completed by July 1st.

  4. Where can I find the policy document on Criminal Record Checks and Vulnerable Sector Search?
    http://meds.queensu.ca/education/postgraduate/policies/prc

  5. Can I make changes to my Letter of Appointment directly?
    Please inform the PGME office directly and they will look after any revisions or changes that must be made to your appointment.

  6. Why does my Letter of Appointment end on June 30th when I will be here past that date?
    All academic sessions run from July 1st until June 30th of the following year, therefore, all appointments will end on or before June 30th. You will register again prior to the next academic session (before July 1st) if your training is expected to continue.

  7. I lost my student card and/or have forgotten my student number?
    If you have lost your student card and you are on campus you need to go to the Registrar's Office in Gordan Hall (Room 125) for a replacement. If you are not on campus, please contact the Registrar's office by telephone at 613-533-2040 for assistance or visit their website at http://www.queensu.ca/registrar/currentstudents/studentcard.html

  8. How do I retrieve my password if I have forgotten it?
    If you have forgotten your password please visit the Queen's IT Services website at http://www.queensu.ca/its/netid/forgotten.html.

  9. How do I assign my Queen's Email Address / NetID for the first time?
    Information on how to activate your Queen's Email Address and NetID can be found at http://www.its.queensu.ca/its/netid.html.

  10. As a new resident, do I need to submit a new picture to the Registrars office if I am a current student?
    Yes, as an updated photo is required by the office of the University Registrar. This photo will also be used to generate a hospital badge.

  11. As a new resident can I take an ACLS course elsewhere and get reimbursed?
    Yes, the Postgraduate Medical Education office will cover the cost of your course registration fee upon successful completion to residents who have not previously taken the course. Information can be found on our website at http://meds.queensu.ca/education/postgraduate/registration/new/acls

  12. What do I do if the Registration system says my CPSO and/or CMPA information is invalid?
    Steps 3 and 4 of the registration system will be verified by the PGME office once the CPSO and CMPA notify our office directly of your renewed/new memberships, so several visits to the registration site will be required. Please note that you will need to apply/renew with the CPSO and CMPA in order for them to notify the PGME office directly. Change – June 15 to June 1. Please note that if after June 15 you are still not able to pass these steps you will need to contact the College of Physicians and Surgeons of Ontario at 416-967-2603 or the Canadian Medical Protective Association at 1-800-267-6522.

  13. How do I renew or apply for my CMPA membership?
    You can renew your CMPA membership by contacting the Canadian Medical Protective Association at 1-800-267-6522 or www.cmpa-acpm.ca.

  14. How do I renew or apply for my CPSO membership?
    You can renew or apply for your CPSO membership by contacting the College of Physicians and Surgeons of Ontario at 416-967-2617 /1-800-268-7096 ext 221 (Ontario only) or email inquires@cpso.on.ca or www.cpso.on.ca.

  15. What are the important deadlines I should remember?
    KGH Steps 1 through 3 are due to be completed by May 19;
    PGME Steps 1 through 5 (including payment) due by June 29 at noon.

  16. Who do I contact for questions about the KGH forms?
    People Services and Organizational Effectiveness at 613-548-2365 or residents@kgh.kari.net

  17. Who do I contact if I have any questions about the KGH training modules?
    Occupational Health, Safety, and Wellness Service at 613-549-6666 ext. 4389 or kghoccupationalhealthsafetywellness@kgh.kari.net

  18. How do I contact Queen's University Postgraduate Medical Education (PGME) Office?
    You can contact the Queen's University Post Graduate Medical Education office by telephone at (613) 533-2543. More contact information is available on our website at: http://meds.queensu.ca/postgrad/contact_us.

  19. How do I pay my registration fee on-line?
    You must pay the registration fee on-line by logging into the registration website using your NetID and password: https://meds.queensu.ca/medicine/postgrad/registration/.

  20. How much is the registration fee?
    The standard registration fee is $700CAD.

  21. What type of Credit Cards do you accept?
    The Registration System accepts payment by either Visa or Mastercard. These are currently the only two payment methods that are accepted.

  22. I see all checkmarks in the dashboard, but now what do I do?
    You will need to log out of the registration system and an email confirmation of your payment and registration once you have completed the process, but you may also wish to print a copy of your confirmation receipt as the Postgraduate Medical Education Office is not able to issue receipts.

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