S - Set up and sit down
You have to
prepare yourself for the task and you have to prepare the space where it will
be done.
There are a
lot of personal issues and biases to deal with before you break bad news to a
patient. If you aren’t aware of your own
fears and anxieties, you may not be able to provide the best care for others.
You should think about what you are going to say and the steps which you will
use. Every patient is different in their
responses, but you should have an approach in mind. Take a breath and calm down.
Patients who
have been given bad news have been asked for their feedback on the setting
which they prefer and most have expressed that they prefer a quiet, private
space. You can appreciate that patients
will have a strong emotional reaction and they want to be able to express this
in private. There may be a time when a
patient stops you in the hallway, but don’t be tempted to deliver bad news
until you have had a chance to arrange an appropriate setting. Make a point of seeking out a private
space. Many studies have also stressed
the importance of the doctor sitting down.
Patients don’t want to feel that the doctor is rushed and are less
intimidated and more comfortable when the doctor sits down with them. It is one way of establishing rapport with
the patient.