A - Ask, don't tell
It is
important to ascertain what the patient knows about the situation. First, find out who is in the room with the
patient or if they want someone else to be present. Explore the patient’s understanding of the
situation. This will give you some insight
into how the patient may react and give you a starting point to begin your
explanation and offer of support later.
Bad news means different things to different people. Learning of a death
or a terminal illness may be difficult, but it also may be the diagnosis of a
long term condition (hypertension, diabetes) or for some, the need for
surgery. We can’t anticipate how our
patients will react, but if we spend the time to get some understanding of what
they already know, it will help us to respond better to their needs.