Personal Reflection:

Recall a time when you or a family member or friend was a patient/client/consumer of health care services. What feelings do you remember from that time?

Describe a positive interaction with a health care giver...what made it helpful?

Describe a negative interaction. What made it challenging?

What could you do in your current practice to enhance the role of the patient? To improve your patient interactions? To increase patient participation in your practice?