Pager service in the New Medical Building

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When the New Medical Building was completed in 2011 it did not take long for physicians to notice that their pagers were not reliably receiving hospital pages while they were in the building. This was a big issue because it meant that if you were on-call neither your pager or your cell phone would work. Once this problem was brought to our attention, Queen’s IT Services worked with PageNet to install an amplifier that would boost the PageNet signal within the building, thus solving the problem… for PageNet customers. We later discovered that some physicians were using Alliance paging services and were still encountering pager reliability issues.

After a brief discussion with Alliance about the issue they came up with a solution for us to distribute, so we thought this blog would be a good way of letting folks know.

If you are an Alliance paging customer and you would like your pager to work while you are physically located in the New Medical Building please contact Rita Peters (Alliance paging specialist) at 613-546-1141. Rita will assist you with upgrading your Alliance pager to one that is compatible with the PageNet signal. There is a small monthly price increase associated with this upgrade; however, your pager will work in the New Medical Building with this plan.

2 Responses to Pager service in the New Medical Building

  1. Mike McGarath says:

    What about hospital pagers? Are they all page net including the 3 digit pagers?

  2. Matt Simpson says:

    Hello Mike,

    I have put in a call to KGH today asking about this, but at this point I cannot be certain that all KGH pagers use PageNet. It is my understanding they’re all PageNet, but I could be wrong. Hopefully they get back to me tomorrow, and I will be able to confirm this from the source.

    Best Regards,
    Matt Simpson

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